Shipping Policies and Conditions

Shipping...

 Most smaller items will be shipped via UPS or FedEx ground

Large items, will ship as Curbside Delivery via YRC shipping or ABF freight.
(which means that you are responsible for bringing your order inside and setting it up)

Inside delivery can be added to most freight shipments for an additional $120.00 inside delivery fee.

We ship all our products out with a Signature Required, you may request no signature required on
most UPS and FedEx shipments after your order has shipped by contacting the shipper directly.

Larger orders that ship out via YRC Shipping or ABF freight are not eligible for "no signature
required", and someone must be home to accept and sign for delivery. ( you will be able to schedule
a convenient day/time for delivery with the shipping company).

Please note while we offer FREE SHIPPING the customer will be responsible for the shipping cost
incurred and 20% restocking fee for returned merchandise/products.

Cancellation Policy...

Cancel your order before it has been shipped out and receive a full refund of the purchase price.
The Customer is responsible for shipping costs and 20% restocking fee for orders that are canceled
after they have been shipped. Please note: PatioConnections.com offers FREE SHIPPING on our
Website, but the customer will be responsible for the actual shipping cost for orders that are canceled
after shipping out. So, if you need to cancel your order please do so before the order ships out to avoid
these fees.

Return Policy...

Please notify Patioconnections.com within 7 days of receipt of your order if you would like to make a
return, we will refund the cost of the returned items minus round trip shipping costs and 20% restocking
fee. Please note: PatioConnections.com does offer FREE SHIPPING on our website, but the customer
will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping
the item to the customer And back to us). Returned merchandise/products must be completely intact and
and packaged in its original packing materials. Before returning any merchandise/products, obtain approval
contacting us at PatioConnections.com  and please provide the following information: customer name,
item (s) to be returned, and the nature/concern of the problem. Once we have received your return,
we will apply the credit amount to your credit card or method of payment.Please feel free to email us at
support@PatioConnections.com if you have any questions. 

Damaged or Defective Merchandise/Products Orders...

Please notify the delivery person if your order looks damaged, and refuse delivery of all damaged
merchandise/products. Once delivery has been refused with the shipper, you will have the option
to cancel the order for a full refund, or have a replacement shipped to you free of charge.If  your
order arrives with concealed damage please Contact us at PatioConnections.com immediately.
we will need a detailed description of the damages or defects along with any supporting documents,
like digital photos, emailed to PatioConnections.com Once we have received this information we will
file a freight claim with the shipper or manufacturer on your behalf. The shipper will then review the
claim and, if approved, send you a check for the damages. Please note we cannot guarantee payment
of concealed  damage freight claims, so please inspect your order carefully at the time of delivery and
refuse any shipments that appeared damaged to ensure a free replacement or full refund.

Remember here at PatioConnections.com our Patio Sets, Patio Chairs, Patio Tables, Patio Umbrellas
and all other patio Products are quality inspected and shipped with the most  possible care to our
customers for personal enjoyment, please feel free to contact/email us at support@PatioConnections.com

Owned and operated by Hermes Solutions Online ©