FAQ
Frequently Asked Questions and Concerns
We provide great service for our valued customers. Feel free to email us about any questions you may have regarding our quality patio furniture, shipping or billing concerns. When you enter our free patio furniture gift draws, no purchase is required. All our patio products are 100% Guaranteed, offering FREE SHIPPING within the contiguous United States. Secure Online Ordering is Guaranteed for all our customers' orders.
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Frequently Asked Questions
Click on the question below for your answer...
Do I have to pay sales tax?
You only have to pay sales tax if you live in the same State as our Warehouse.
Has my order been shipped?
Allow 7-10 business days, if you have not received your order after that time
An item is missing from my shipment.
Check to see if your order was sealed from the freight company (not opened or damaged),
My order never arrived.
If you do not receive your order within 7-10 business days,
How do I cancel an item or change quantities?
When will my back order arrive?
Back order products are those which our suppliers are unable to predict when they will have
more in stock, we will ship your product as soon as it comes available.
I want to return my product, how?
Please read our Policies Page for details and contact information.
What is the return policy?
When will my order be shipped?
You will receive a shipment confirmation when your order has been shipped
and tracking information within 24-48 hours of shipment.
International Shipping Questions
Do you ship to other countries?
PatioConnections.com Only Ships ships within the contiguous United States.
Guarantees...
Pricing and Billing
I have a question on my charges?
When will my credit card be charged?
Your credit card will be charged 48 hours before your product is shipped.
I need a sales copy/invoice.
Additional Help
How can I contact you?
Visit our Pre-Shopping Informational Pages
Patio Sets - Patio Umbrellas Plus - Product & Informational Pages
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